www.computerserviceforms.com

In Store Pre Service Form

                 The following document actually represents to nearly identical forms that work in tandem to document the pre-assessment processes. This form contains two pages. The first page of the form is the customer copy and has an Expected Repair Time section. For the store copy page of the form, the Expected Repair Time section has been replaced with an Acceptance of Terms of Service section

Pre-Service Assessment Form

Computer Information and System Specifications:
On the pre-assessment form this section is ideal for capturing the vitals of the computer before any work is done. When you use this form in conjunction with the work order form you can use the computer information and system specification sections to show important changes to the computer vitals such as an increase in RAM, hard drive space, and security software.

Check In Assessment:
The check in assessment section represents some common tests that Site Tech Specialist perform at the time the computer is brought in for service. This helps ensure that the state of the computer is documented in a clear and uniform manner. This section is more about protecting your company from false customer claims than anything else. This form is also a great start for setting the proper expectations with the customer. If you notice that the computer has an inadequate amount of RAM or inadequate security software you can lay the foundation for a RAM upgrade or security software purchase.

Statement of Problems, Findings, and Recommendations:
This is a free form section that is ideal for documenting anything that you find or anything that you talk with the client about. It is also a great section to note physical defects such as scratches on the computer or broken LCD hinges. Quite simply, record anything that you feel is important to note prior to service.

Expected Repair Time:
In the provided copy we have included a basic statement regarding the expected time to complete the repair.

Abandoned Computer Policy:
Having an abandoned computer policy helps to ensure that customer pick up their computer equipment once a repair is completed or after a diagnostic service has been performed. It is handy to have an abandoned computer policy even if you don’t enforce it because it helps to reduce your overall general liability and gives you options if you choose to consider a unit abandoned.

Terms of Service:
This section is absolutely critical for any computer service business. Essentially, your Terms of Service communicate your policies regarding the repair process. This section should be reviewed and signed by the client even before doing the pre-assessment. An example Terms of Service is included but please keep in mind that the Terms of Service are an example only and my not be valid or usable in your particular business. You should have a Lawyer review any Terms of Service that you choose to use.

• Delivered as a Publisher 2007 file.